Experiencia del Cliente y Cultura Organizacional | Centro Nacional de Consultoría - CNC

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Discover Our Consulting in Organizational Culture and its Role in the Customer Experience

Discover a new dimension in customer experience management at the Centro Nacional de Consultoría. We specialize in offering strategic solutions to improve customer satisfaction and strengthen the relationship with your audience. With a comprehensive approach that ranges from customer service and support strategies to deep analysis of organizational culture, our goal is to create an exceptional customer experience that highlights your brand.

Customer satisfaction, loyalty of current customers

In our consultancy, we immerse ourselves in market studies and corporate identity analysis to design unique value propositions. We explore customer satisfaction, loyalty and management of current customers with personalized strategies. Our commitment to quality service is reflected in every interaction, from the after-sales phase to the construction of a solid brand image.

With a global approach, our services adapt to both local companies and those with a global presence. We use tools such as Net Promoter Score (NPS) and Customer Journey analysis to constantly evaluate and improve the user experience. At the National Consulting Center, we not only transform the client experience, but we also create a company culture driven by excellence.

Net Promoter Score - NPS, customer loyalty

Explore our solutions and discover how we can help you transcend customer expectations, build loyalty and improve your position in the market. Welcome to a new era in customer experience management!

CX Customer Experience

Market study Service experience

Benchmarking Studies in CX

A valuable tool to understand where you are in terms of CX in relation to your competitors and industry leaders. This allows you to identify opportunities for improvement and develop effective strategies to drive customer satisfaction and loyalty.

Buyer Persona, analysis

Analysis and Development of Customer Personas (profiles and buyer personas)

Research and development of representative profiles of market segments, helping companies better understand and address the needs and desires of their customers.

Social Intelligence & insights

Social Intelligence & insights

Monitor and analyze social media data to understand brand perception.

Brand and Positioning Studies

Evaluate the perception that customers and the market in general have about a brand and its relative position compared to the competition.

Reputation Studies

Reputation Studies

evaluate and understand the perception, image and reputation of a person, company, brand, organization or entity in the public context or in a specific market.

Journey Maps and Empathy Diagrams

Journey Maps and Empathy Diagrams

(Value Proposition, Customer Journey Maps, Service Blue Print, among others).

Essential tool to understand, evaluate and improve the customer experience at each stage of their interaction with the organization.

Consulting in Qualitative Studies

Analysis of Emotions and Feelings

Understand the emotions evoked by points of contact with the brand.

Customer Feedback Management (CEM) Software

Customer Feedback Management (CEM) Software

It is carried out with the purpose of evaluating, selecting and implementing technological solutions that allow an organization to effectively manage and analyze its customers' feedback.

Consulting for 360 CX Excellence certification

Consulting for 360 excellence certification, recognition of the passion and dedication of teams that exceed their promise of value, benefiting all their stakeholders.

Customer Insights (Research)

Customer Insights (Research)

It's essential for staying in tune with your customers, improving strategic decision making, and ensuring your business meets changing market needs and expectations.

Net Promoter Score

Net Promoter Score (NPS) customer satisfaction (CSAT)

Crucial tools to evaluate and improve customer satisfaction and loyalty, which in turn contributes to better business performance and the achievement of strategic objectives.

Virtual Panels (SensorPanel)

Virtual Panels (Sensor Panel)

Obtain real-time feedback on proposals or ideas, immediate qualitative and quantitative results from more than 30 people.

Touch Point Analysis

Contact Point Analysis

Crucial tool to evaluate, improve and optimize the customer experience in each interaction with the organization. (hidden client and usability testing)

Predictive Analysis

Predictive Analysis

Uses historical data and statistics to identify patterns and trends, and predict future events or outcomes.

UX - Usability Studies

Usability Studies

Fundamental tool to evaluate and improve usability and user experience in products and systems.

CX Training and Workshops

CX Training and Workshops

We provide an organization's teams and professionals with the skills, knowledge and tools necessary to deliver exceptional customer experiences.

Loyalty and Retention Studies

Loyalty and Retention Studies

The study is carried out with the purpose of understanding and improving the strategies that an organization uses to maintain its current customers and foster their loyalty over time.

EX Employee Experience

Consulting in Work Culture

EX 360

Comprehensive evaluation of the employee experience that provides a 360° view of the variables that directly impact productivity and satisfaction: Environment, emotional connection, motivation, culture, well-being and innovation potential.

Culture Map

Culture Map

Diagnostic tool that identifies areas for improvement in communication and organizational culture, providing valuable insights to strengthen both aspects.

Survey Master

Survey Master

Internal survey system that allows you to collect opinions and feedback from employees efficiently, identifying areas for improvement in satisfaction and commitment.

identifying potential leaders

Talent Insight

Sensor Panel technological platform that performs an in-depth analysis of internal talent, identifying potential leaders and areas for improvement to increase job satisfaction.

Culture Audit

Culture Audit

Leadership with purpose. Consulting and auditing to enhance communication and business culture. We align your employees with the values and mission of your company, strengthening commitment and internal cohesion.

Market Pulse

Market Pulse

Study that allows us to anticipate changes in the labor market, adapting strategies to ensure the growth and alignment of the company with current trends.

Talent Boost, Training program for EX leaders

Talent Boost

EX leadership training program, by enhancing internal talent, ensures that employees are aligned and trained to contribute to the growth of the company.

Consulting for 360 Excellence certification

Consulting process that guides companies towards EX Excellence certification, ensuring practices that enhance the commitment, productivity and alignment of workers with the organization.

Excellence 360

Request an appointment for a pro-bono mentoring session here

Request an appointment for a pro-bono mentoring session here

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