CNC survey reveals high satisfaction of users transferred from EPS

Image taken from diariolalibertad.com

For the third year in a row, users who were transferred to receiving EPSs after the measures adopted by the National Superintendence of Health showed very high satisfaction with the improvement in care, in the supply of medicines, in access to medical appointments and in the authorization of health procedures and treatments that they have been receiving.

This is demonstrated by the most recent survey carried out by the Centro Nacional de Consultoría (CNC) for Superhealth, in which 96% of users say they would not change from the EPS to which they were transferred by the Ministry of Health.

In the study, 86% rated the perception of the quality of services received as 'excellent', 'very good' and 'good', while 77% considered the EPS change to be very positive.

“Protecting the health of Colombians was our main objective in these four years of government. These perception results show that we managed to accomplish this for the majority of the population, especially the most vulnerable, who are now receiving timely, comprehensive and quality care”, assured the National Superintendent of Health, Fabio Aristizábal Ángel.

During the management of the current Superintendent, an unprecedented purge was carried out in the health insurance system, and as a consequence, 14 Health Promotion Companies are now in the process of liquidation and more than 9 million members have been transferred to EPS that provide them with better care conditions.

In the study carried out by the CNC, the sample of users surveyed was 2,630, who belonged to the EPS liquidated or partially revoked during this government period, including Medimás, Coomeva, Comparta, Saludvida, Comfacor, Emdisalud, Ambuq, Cruz Blanca and Comfacundi.

It should be noted that 71% of those surveyed belong to the subsidized regime and 29 to contributory.

With a rating of 85%, the general quality of the health services provided by the hospitals and clinics contracted by the EPS and the overall experience with the services received by users appear.

Finally, 81% gave the same rating to their general satisfaction with the transfer to their EPS to which they belong today.

Another important fact that the survey shows refers to the percentage of people who have used the health services of the new entity, which stands at 75%. In this sense, the most used are: the general medicine service, drug supply, specialized medicine, dentistry and emergencies.

Another result of the survey is that 89% stated that if they were seriously ill they could access health services in a timely manner with their current EPS.

Likewise, between 70 and 80% agree that the current EPS to which they belong has friendly employees, guarantees the attention required by its users, is managed with integrity and transparency, and understands, meets and responds to their needs. .

In turn, they highlight the quality of care and services, agility in scheduling appointments and procedures, and the delivery of medications.

In favor of the decisions Faced with the question of whether they believe that the National Superintendence of Health should continue making this type of decision, that is, measures such as liquidations and partial revocation, 81% answered yes.

This trend is maintained when they responded as 'extremely likely' and 'very likely' if they would speak well of the current EPS (86%), if they would continue in the current EPS (81%) and if they would recommend the current EPS (83%).

In the new normal After the pandemic, the use of teleconsultation gained strength and for that reason the survey also presents relevant data on this aspect.

For example, 92% of those surveyed said they were very satisfied with the quality of treatment by the professional who contacted them for the telemedicine service.

In that same order, 91% stated that the information provided was sufficient and understood, and 84% maintained this same rating for what is related to the effectiveness in sending medical orders to personal emails.

Lastly, and also related during the Covid-19 period, the transferred users said they had not had any problems with the delivery of medicines, access to priority appointments, telephone attention and access to emergency care.

Article taken from diariolalibertad.com

https://diariolalibertad.com/sitio/2022/08/03/encuesta-del-centro-nacional-de-consultoria-revela-alta-satisfaccion-de-los-usuarios-trasladados-de-eps-por-decisiones-de-la-supersalud/